Warranty and repair conditions

The manufacturer's warranty begins on the day of provision or delivery by MOORnetworks.
Unless otherwise stated, a guarantee period of 1 year applies.

The manufacturer of the product is responsible for compliance with warranty and warranty claims. Since the procedures per manufacturer are largely different, you will find a list with the respective regulations and contact points below. A distinction must be made between:

Dead-On-Arrival (DOA)
Defect on arrival/delivery of the product.

Defect within warranty period
Defect within the warranty period. Repairs outside the warranty period are subject to a cost estimate.

You can also use the search in the navigation bar to search for manufacturers.

Select a contact:

ASUS

Contact

0848 111 010
http://ch.asus.com

Miscellaneous Information

Standard warranty period

All products, depending on product class _________________ 1-3 years

Defect on arrival (DOA)

Components
Motherboards, Graphic Cards, Barebones, Server products, Optical drives (ODD), Wirless LAN and Networking products

In case of any defect on arrival claims, please open a RMA case in Helpdesk or contact MOORnetworks Logistics.

Display, Notebook, Tablets, Desktop
In case of any defect claims within DOA period, please apply for a RMA at: ASUS Online RMA Application
DOA period (date invoice dealer to end customer) _________ 7 days

Important: Please write a correct error description and mark it clearly as DOA.

Defect within warranty period

Components
Motherboards, Graphic Cards, Barebones, Server products, Optical drives (ODD), Wirless LAN and Networking products

In case of any defect claims within warranty period, please open a RMA case in Helpdesk or contact MOORnetworks AG.
Defective products qualified for warranty will be either replaced by a new product or credited (no repair).

Display, Notebook, Tablets, Desktop

In case of any defect claims within warranty period, please apply for a RMA at: ASUS Online RMA Application

Important: Please write a correct error description.

ASUS Service Center
Sertronics AG
Lindächerstrasse 1
5413 Birmenstorf
ASUS Support

phone DE 0848 111 010
phone IT 0848 111 012
phone FR 0848 111 014

http://www.asus.com/ch-de/support/Service-Center/Switzerland%20%28German%29