• Warranty and repair conditions

    Warranty and repair conditions

    The manufacturer's warranty begins on the day of provision or delivery by MOORnetworks.
    Unless otherwise stated, a guarantee period of 1 year applies.

The manufacturer of the product is responsible for compliance with warranty and warranty claims. Since the procedures per manufacturer are largely different, you will find a list with the respective regulations and contact points below. A distinction must be made between:

  • Dead-On-Arrival (DOA)
    Defect on arrival/delivery of the product.
  • Defect within warranty period
    Defect within the warranty period. Repairs outside the warranty period are subject to a cost estimate.

You can also use the search in the navigation bar to search for manufacturers.

Select a contact:


Miscellaneous Information


Defect on arrival (DOA)

In case of any defect on arrival claims, please contact the next authorized Apple dealer and apply for a warranty replacement.


Defect within warranty period

In case of any defect claims within warranty period, please contact the next authorized Apple dealer and apply for a warranty replacement.
Apple will dispose a replacement (no original package) for the customer.

Address for warranty returns
Heiniger Unternehmungsberatung AG
Leenrütimattweg 8
4704 Niederbipp (BE)
phone +41 32 633 68 70
fax +41 32 633 68 71
e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Heiniger Service & Support
phone 0900 470 470

Apple Service Center
phone 0848 000 132

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