Support on demand

Problems with your work device, server or network? Questions about settings or applications? No time to deal with the problems yourself? Everyone knows such nerve-wracking situations, they require enormous patience.

Take advantage of our IT support and we will take care of your concerns: from program and system problems to peripheral problems. With more than 20 years of experience we are very familiar with all client and server operating systems and also offer assistance on topics such as telephone systems, POS systems and mail and database servers.

 

Conditions

Standby time : Mo-Fr 08-18
Response time : best-effort, usually within 24-48h *
Hourly rate : from CHF 150.00
Travel expenses : CHF 35.00 incl. 25km (excess kilometres CHF 0.95 p/km)
Billing : in direction after expenditure

* You contact us on working days with your request, according to the urgency and our workload we schedule a callback by a technician to analyze your problem. If the problem cannot be solved online via remote support, a new on-site appointment will be arranged.

All prices excl. VAT. Billing in 15 minute units, each opened unit counts as a whole. The travel time is considered working time.

 

Reactive support

The purchase order is usually preceded by a malfunction message from the user concerned. As a result, this often means that the fault must be rectified as quickly as possible in a type of firefighting exercise, regardless of the costs involved. As a rule, the sustainability of the solution is pushed into the background due to lack of time and budget.

This process is correspondingly difficult to plan and budget. Normally, the cost curve increases progressively with the age of the system, which often leads to premature replacement of the system and thus to higher depreciation. Customers with business-critical applications or more than 3 workstations are recommended to have a support subscription.

ico right  Let us advise you without obligation.