• Support. Flexible and tailored to your needs.

    Support. Flexible and tailored to your needs.

    We offer you tailored support models from occasional support on request to regular operational support as a targeted extension of your internal team.

Support at a glance

A fair price policy is important to us. We are constantly striving to optimize our methods and processes in order to be able to offer our customers up-to-date services. Currently we offer 3 subscriptions i.e. support variants.

ico right  Let us advise you without obligation and free of charge!

 

 

Service- and Helpdesk

Our helpdesk is at your disposal as a single point of contact and supports you multilingual, friendly and competent. Your employees simply contact us via our websites, send us an email or tell us about there concerns by phone. The helpdesk classifies the request, schedules and plans the use of the currently available resources (material / staff) and monitors the further progress.

If the responsible technician is busy or absent, you will receive a callback within the agreed response time. Our ticket system logs all messages and ensures full control over the current status and progress of the work.

If your problem cannot be solved by remote support, we arrange an on-site appointment or try to reconstruct the problem on our test systems in the laboratory. Alternatively, you visit us at our service centre. Uncomplicated and solution-oriented.

 

Remote-Support

Designed for rapid assistance: we offer you our services online using remote maintenance software. We support all current operating systems, including systems without graphical user interface. Simply download, open and tell our helpdesk the displayed session code. In this way you can get professional help with just one click without long waiting times or long journeys. You can follow all work on your screen. When support is complete, the technician closes the connection and you can continue working normally. Flexible and customer friendly.

We use a customized version of Teamviewer, a globally recognized software with high security standards. All data is transmitted encrypted end-to-end. Neither installation, adjustments to your settings/firewall nor administrator rights are required. All you need is a working Internet connection.

The use of our remote support facilities is an integral part of our support subscriptions and is available to you unlimited and free of charge for all your devices during the duration of the contract. For assignments on demand, for customers without a support contract, we charge a small usage fee (handling fee).

 

Our business segments

Project support
Comprehensive and personalised, for +20 years

  • Consulting & Strategic Support
  • Process optimisation
  • Coaching & Out-tasking
  • Contract Management

 

Operational outsourcing
Standardised operating services at a fixed price

  • Infrastructure services
  • Platform services
  • Software services
  • Support & Upkeep

Systemintegration
Project-specific services made to measure

  • Soft- & Hardware procurement
  • Programming & Development
  • Installation & Rollouts
  • Support & Maintenance

 

About MOORnetworks
General contractor for smart ICT solutions

Social media & information channels