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Standard warranty period
Commercial Products
Standard warranty period ____________________________ 1-3 years
• LaserJets
• DesignJets
• Color LaserJets
• Business PCs
• Workstation
• Business TFT Monitors
• Business Notebooks
Consumer Products
Standard warranty period ____________________________ 1-2 years
• DeskJets
• Photosmart
• ScanJets
• OfficeJets
Server, Network & Storage Products
• Industry Standart Server Gen9
ProLiant DLx0, MLx0 _________________________________ 1 year onsite next day
ProLiant DL120, DL160, DL180, ML150 __________________ 3 years (1. year onsite next day)
ProLiant DL360, DL380, ML350_________________________ 3 years onsite
Options____________________________________________ 1 year
Options for built-in ___________________________________ HP Services
• HP Storage Products
StoreOnce _________________________________________ 1 year onsite
RDX ______________________________________________ 1 year onsite
Drive Enclosures ____________________________________ 3 years onsite
MSA ______________________________________________ 3 years onsite
StoreVirtual_________________________________________ 3 years onsite
StoreEasy__________________________________________ 3 years onsite
StoreAll____________________________________________ 3 years onsite
SAN Switches_______________________________________ 1 year onsite
LTO Tape Drives ____________________________________ 3 years onsite
Store Ever Tape Libraries _____________________________ 1 year onsite
Storage Products built-in Servers _______________________ HP Services
• HP Networking
If not mentioned otherwise _____________________________ lifetime, replacement, best effort
5820, 5830, 5900, 5920, 5930 __________________________ 1 year, replacement, best effort
7500, 9500 _________________________________________ 1 year, replacement, best effort
10xxx, 11xxx________________________________________ 1 year, replacement, best effort
Routers____________________________________________ 1 year, replacement, best effort
Defect on arrival (DOA)
In case of any defect on arrival claims, please contact HP Hotline.
The end customer contacts the authorized service partners (ASP).
DOA time: 30 days. Invoice date not older than 30 days «DOA Autorisation Form».
Defect within warranty period
In case of any defect on arrival claims, please contact HP Hotline:
Commercial Products
phone 0848 80 20 20
Consumer Products
phone 0848 67 26 72
Server, Network & Storage Products
phone 0848 80 20 20
w/o HP Care Pack Contract
phone 0848 80 07 24
with HP Care Pack Contract