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Standard warranty period
Desktop
Cinemastar, Deskstar________________________________________3 years
Enterprise
Ultrastar __________________________________________________5 years
Mobile 2.5
Cinemastar, Travelstar_______________________________________3 years
Branded
G-Tech G _________________________________________________1 year
G-Tech GConnect, G-Tech GD4, G-Tech GDM4, G-Tech GR4 _______3 years
Hitachi-Brand ______________________________________________2 / 3 years
SSD Enterprise
Ultrastar __________________________________________________5 years
Defect on arrival (DOA)
In case of any defect on arrival claims, please open a RMA case in Helpdesk or contact MOORnetworks Logistics.
Defect within warranty period
In case of any defect claims within warranty period, please open a RMA case in Helpdesk or contact MOORnetworks AG.
All Retail and Bulk HDDs have a 2 years warranty, beginning with the date of purchase at MOORnetworks.
Credit Note are based on the actual price for the HDD or its replacement, but at a maximum of your purchasing price.
If the product has longer limited warranty from the vendor, but is over the 2 year warranty: MOORnetworks will pass this limited vendor warranty to the customer, taking it as base for the credit note calculation.