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Defect on arrival (DOA)
Please contact Datalogic for your incident number.
Datalogic has to do a troubleshooting. If the troubleshooting does not help, you use to have the incident number to contact MOORnetworks Logistics, which you get from Datalogic.
In case of any defect on arrival claims, please open a RMA case in Helpdesk or contact MOORnetworks Logistics.
Defect within warranty period
In case of any defect claims within warranty period, please open a RMA case in Helpdesk or contact MOORnetworks AG.